Tag: outages

Berkeley world wide web outages linger times after storm

Amel
Berkeley world wide web outages linger times after storm

Electric power has appear back on for most of the Berkeley Pacific Gasoline and Electrical Co. clients who shed it following Tuesday’s windy rainstorm, but world wide web support is lagging for lots of in the town.

People and students took to Twitter to bemoan going a number of times without the need of accessibility to the net. At the very least one wrote instantly to Berkeleyside.

Brad Gallien, who lives in North Berkeley, claimed his Xfinity cable and net went out close to 4 p.m. Tuesday and he was nonetheless waiting for it to be restored Friday. For him, that signifies the solution of performing from home is no lengthier accessible.

“It’s not the close of the globe — it’s just bothersome,” Gallien said.

Cell reception in his neighborhood is also unreliable, so cellular devices are not the workaround it could be somewhere else.

Jon Koriel, a spokesman for Comcast, which operates Xfinity, reported the service provider “has to wait around right until PG&E deems the spot safe and sound and secure, removing the particles, repairing electric power lines” before maintenance staff can ensure that cable and web assistance is again up and managing.

As of midday Friday, PG&E was exhibiting just 1,556 shoppers in all of Alameda County without having energy, down from far more than 52,000 at the peak of the outages.

At a person place, there were “142,000 prospects across Northern California (without) PG&E which impacted their Comcast services,” Koriel claimed.

Comcast experienced “no fiber damage and minimum coax destruction due to down poles and trees,” Koriel claimed. “Our companies will restore the moment PG&E services restore.”

Gallien claimed he has electricity and does not believe that his household at any time shed it following Tuesday’s storm. He said neighbors with other world-wide-web companies experienced service.

Complicating the restoration procedure, someone stole an Xfinity truck in Berkeley Thursday, Koriel confirmed. There had been no described injuries to employees.

Comcast is doing work with town law enforcement “to investigate even more,” Koriel claimed.

In limited situation, buyers affected by company disruptions might be suitable for credits, Koriel said. They can simply call Comcast at 888-936-4968, and the firm will evaluation requests on a case-by-circumstance basis.

Photograph: Citizen reporter

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Vyve clarifies important world wide web outages in Highland Lakes, elsewhere

Amel
Vyve clarifies important world wide web outages in Highland Lakes, elsewhere

A few unrelated incidents developing on the similar day brought on online outages for Vyve Broadband customers in Marble Falls, Granite Shoals, and Horseshoe Bay from Wednesday-Thursday, March 30-31. Madisonville, which is situated about 40 miles northeast of School Station, also experienced a lengthy-expression outage at the identical time as the 1 in Marble Falls.

Services interruptions from two similar but separate incidents commenced all around midday in Marble Falls and Madisonville. Company was restored at about 10 p.m. the similar working day in equally communities.

In Granite Shoals and Horseshoe Bay, a fully unique difficulty interrupted provider from sometime soon after midnight Thursday until eventually 6 a.m. that very same morning.

The Marble Falls and Madisonville interruptions were being brought about by two distinctive cuts in two diverse fiber optic strains that assistance the metropolitan areas. The cuts had been created by a 3rd-occasion fiber optic provider, claimed a spokesperson for Vyve.

“It’s hugely uncommon that there would be two cuts taking place at around the identical time alongside two different and distinct paths or routes,” the spokesperson claimed.

Also unusual is that the backup procedure in place did not work. Vyve communities are related to Dallas by two 100-gigabit fiber routes coming from the east and west. The two routes are designed to present backup in the occasion of a cut.

“Vyve has licensed added expenditure to enhance our redundancy even more and expects to activate a third route to Dallas in the coming weeks,” in accordance to the spokesperson.

Vyve screens its procedure 24/7 from its Community Operations Heart in Corsicana.

“From the second the provider challenge started, the NOC and engineering workforce notified the provider to dispatch fix crews and then went to do the job trying to reroute the online traffic,” the spokesperson continued. “We also dispatched our very own community technician to supply additional support and pace restoration.”

The situation in Granite Shoals and Horseshoe Bay was entirely unrelated to the fiber cuts. In the early early morning hrs of Thursday, March 31, online assistance was lower off to people two regions for scheduled servicing. Vyve was relocating the fiber optic cable serving Horseshoe Bay, which afflicted each communities.

“Vyve wishes to thank customers for their tolerance and all the personnel who have labored tirelessly to solve this problem,” said a Vyve spokesperson in a assertion issued Thursday, March 31.

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