Vyve clarifies important world wide web outages in Highland Lakes, elsewhere

A few unrelated incidents developing on the similar day brought on online outages for Vyve Broadband customers in Marble Falls, Granite Shoals, and Horseshoe Bay from Wednesday-Thursday, March 30-31. Madisonville, which is situated about 40 miles northeast of School Station, also experienced a lengthy-expression outage at the identical time as the 1 in Marble Falls.

Services interruptions from two similar but separate incidents commenced all around midday in Marble Falls and Madisonville. Company was restored at about 10 p.m. the similar working day in equally communities.

In Granite Shoals and Horseshoe Bay, a fully unique difficulty interrupted provider from sometime soon after midnight Thursday until eventually 6 a.m. that very same morning.

The Marble Falls and Madisonville interruptions were being brought about by two distinctive cuts in two diverse fiber optic strains that assistance the metropolitan areas. The cuts had been created by a 3rd-occasion fiber optic provider, claimed a spokesperson for Vyve.

“It’s hugely uncommon that there would be two cuts taking place at around the identical time alongside two different and distinct paths or routes,” the spokesperson claimed.

Also unusual is that the backup procedure in place did not work. Vyve communities are related to Dallas by two 100-gigabit fiber routes coming from the east and west. The two routes are designed to present backup in the occasion of a cut.

“Vyve has licensed added expenditure to enhance our redundancy even more and expects to activate a third route to Dallas in the coming weeks,” in accordance to the spokesperson.

Vyve screens its procedure 24/7 from its Community Operations Heart in Corsicana.

“From the second the provider challenge started, the NOC and engineering workforce notified the provider to dispatch fix crews and then went to do the job trying to reroute the online traffic,” the spokesperson continued. “We also dispatched our very own community technician to supply additional support and pace restoration.”

The situation in Granite Shoals and Horseshoe Bay was entirely unrelated to the fiber cuts. In the early early morning hrs of Thursday, March 31, online assistance was lower off to people two regions for scheduled servicing. Vyve was relocating the fiber optic cable serving Horseshoe Bay, which afflicted each communities.

“Vyve wishes to thank customers for their tolerance and all the personnel who have labored tirelessly to solve this problem,” said a Vyve spokesperson in a assertion issued Thursday, March 31.

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